Terms & Conditions

The following Terms and Conditions apply to bookings made by you through your usage of www.sapaluxurypackagetours.com

Making A Reservation

The reservation should be sent by fax, mail, or e-mail to:

VMV Vietnam Media & Vacation Joint Stock Company

Head office: No9/11/7 Alley 460 Thuy Khue Str, Tay Ho Dist, Hanoi, Vietnam

Tel: (84-4) 730.83.888 – Fax: (84-4) 730.83.999

Email: info@sapaluxurypackagetours.com

Website: | www.sapaluxurypackagetours.com

The reservation is validated only if have you received a confirmation from VMV Vietnam Media & Vacation JSC and upon your payment of a deposit (30%).

Amendments to your reservation must be notified to and agreed by www.sapaluxurypackagetours.com

Cancellations and Cancellation Fees:

All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.

• 30-45 days before arrival: 10% charge
• 15-29 days before arrival: 30% charge
• 7-14 days before arrival: 50% charge
• Within 7 days before arrival: 90% charge

Payment Information

Note: bank fee is on your side

Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.

Please deposit by Bank Transfer or Payment online by Credit card through Western Union.

1. By Western Union (Sending money online): www.westernunion.com

• Surname: Ha
• Christian name: Huu Thuc
• Full name: Ha Huu Thuc
• ID number: 111850067
• Company name: VMV Vietnam Media & Vacation JSC
• Add: N9/11/7 Alley 460 Thuy Khue Str, Tay Ho, Hanoi, Vietnam
• Tel: +84.4. 730.83.888 – cell phone: +84.915156853.
• Our postal code: 100000

Sign up for an user with Western Union , send the deposit to us . Notify us that you have sent the money with following information:

• 1. Sender’s name:
• 2. Money Transfer Control Number (usually 10 numbers): or Secret Number
• 3. Sender’s Address:

Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.

2. By bank transfers:

• 1- Beneficiary name: VMV Vietnam Media & Vacation Joint Stock Company
• 2- Beneficiary account number: 102020000137185 (US$)
• 3- Beneficiary address: N9/11/7 Alley 460 Thuy Khue Str, Tay Ho Dist, Hanoi, Vietnam
• 4- SWIFT Code: ICBV VNVX140
• 5- Beneficiary Bank: Vietnam Joint Stock Commercial Bank for Industry and Trade – Nam Thang Long Branch
• 6- Bank Adress: 117A Hoang Quoc Viet St, Cau Giay Dist, Hanoi Vietnam
• 7- Website: http://www.vietinbank.vn

Cash payment: Only after the agreement of the two parties paying for the remaining balance at our offices.

Travellers’ cheque: Only after the agreement of the two parties; in this case, 3% of expenses are charged by customer paying for the remaining balance at our office.

Credit card: For payment by credit card, 3-4% of expenses are charged by customers. This is for payment online and paying the balance in our offices.

Cancellations and Refunds:

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

More than 14 days prior to departure: The total deposit paid to us (25%) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.

Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Unused Services:

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility:

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

VMV Vietnam Media & Vacation Joint Stock Company, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Validity:

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.